Returns & Shipping
We advise that it can take up to ten working days (not including Saturdays, Sundays or Bank Holidays) from the day you place your order for your pieces to be made and shipped. This is because we hand make everything to order rather than keep big piles of stock. However orders normally are dispatched within 2-3 working days. You will receive an email to your registered Paypal email address once your purchase has been dispatched.
Black Heart Creatives use Royal mail and send orders to the UK 2nd class and non tracked Air Mail for all international orders as standard. If you require your order quicker or tracked then we are now pleased to offer next day delivery for the UK and international tracking as an extra option you can purchase on the site here. The shipping will be added to your basket.
Please remember you item is being shipped from England so please allow approximately
- up to 6 weeks to arrive to Usa, Canada, Australia and Asia; - 10 days to Europe - 3 days to Britain from the date of your dispatch email.
Royal Mail do not consider a package to be officially lost until 15 days after the expected delivery date (around 18 days after despatch for UK orders and 25 for International orders). In the unlikely event that your order has gotten lost, please contact us at firstname.lastname@example.org
Returns & Refunds
Black Heart Creatives makes to order, we do not have piles of stock, each order is hand made, so we are unable to refund or exchange if you have chosen the wrong colour, or misspelled a custom piece. If you have not made a formal request for a personalisation on an item then we cannot refund or exchange for this reason either. If you can show that your item was damaged upon delivery, we will send you replacement free of charge, or alternatively a full refund. We may ask for photographical evidence from you in these instances, this is to help us recover monies from the Royal Mail.
If for any reason, you are unhappy with your Black Heart Creatives item then please let us know. Black Heart Creatives items may be rude crude and obscene, but our customer service isn't! Communication is key, so please contact us with any problems or questions.
You can pay via PayPal or debit or credit card via the PayPal portal. You do not need PayPal to use the PayPal portal!